A Conceptual Model for Measuring the Effectiveness of Employee Portals
نویسندگان
چکیده
Employee portals are utilized by many companies to improve information exchange and communication between their employees as well as to better support business processes. Assessing the benefits of employee portals has become important, owing to limited IT budgets and the need to justify investments in portals. In this paper, we propose a conceptual model for measuring the effectiveness of employee portals on the basis of the DeLone and McLean IS Success Model as well as an extensive review of employee portal success measurement literature. The resulting model is presented as the basis for future empirical work in this area. The development of the survey instrument is described and further validation steps are proposed.
منابع مشابه
Changing systems to match their users' needs: understanding the realization of utilitarian value from employee portal use
Employee portals are systems that provide employees with the timely and relevant information that they need to perform their duties and to make efficient business decisions. Although their use is widespread, the question on how benefits of these portals are materialized for their users has not been fully answered yet. Thus, the purpose of this paper is to gain a better understanding of the util...
متن کاملDevelopment and validation of a model for assessing the success of employee portals
Many companies utilize employee portals to improve information exchange and communication between their employees as well as to better support business processes. Owing to limited IT budgets and the need to justify portal investments, assessing employee portal benefits is important. In this article, we propose a model for measuring employee portal success on the basis of the DeLone and McLean I...
متن کاملDeveloping Success Measure for Staff Portal Implementation
The last decade has seen the proliferation of business-to-employee (B2E) portals as integrated, efficient, and user-friendly technology platform to assist employees to increase their productivity, as well as for organizations to reduce their operating costs. To date, very few studies have focused on determining the extent to which the portal implementations have been successful. Such a study is...
متن کاملA Qualitative Evaluation of an Instrument for Measuring the Influence of Factors Affecting Use of Business-to-Employee (B2E) Portals
B2E portals represent a new class of web-based information technologies which many organisations are introducing in recent years to stay in touch with their distributed workforces and enable them to perform value added activities for organisations. However, actual usage of these emerging systems (measured using suitable instruments) has not been reported in the contemporary scholarly literature...
متن کاملAn empirical investigation of employee portal success
Employee portals are utilized by many companies to improve companies’ information exchange, communication, and employee collaboration, as well as to better support their business processes. Owing to limited IT budgets and the need to justify investments in employee portals, assessing the benefits of these is an important field in research and practice. Thus, the purpose of this study is to gain...
متن کامل